Saynsight Terms of Service
Effective Date: September 1st, 2026
These Terms of Service (“Terms”) are a binding agreement between you and Sphere Min Inc., a Delaware corporation (“Sphere Min,” “Saynsight,” “we,” “us,” or “our”).
These Terms govern your access to and use of Saynsight, including our websites, business dashboard, hosted campaign pages, voice response pages, QR code experiences, embedded experiences, reports, integrations, and related services (collectively, the “Services”).
By accessing or using the Services, creating a Saynsight account, creating or managing a campaign, or submitting a response through Saynsight, you agree to these Terms.
If you use Saynsight on behalf of a company, organization, venue, brand, or other entity, you represent that you have authority to accept these Terms on its behalf.
Our Privacy Policy explains how we collect, process, store, disclose, and protect information in connection with the Services.
1. The Saynsight Service
Saynsight is a voice feedback and insight platform that enables organizations to collect responses through links, QR codes, embedded experiences, and other supported channels.
Depending on the applicable plan and configuration, the Services may include:
Creation and management of feedback campaigns.
Collection of voice responses without requiring respondents to create an account.
Speech to text transcription.
Automated analysis of responses.
Themes, summaries, sentiment, patterns, and other insights.
Campaign dashboards and reports.
Access to original audio where included in the applicable plan.
Optional respondent contact or reward functionality.
Integrations and related tools.
We may modify, add, remove, test, or discontinue features from time to time.
Automated transcripts, summaries, classifications, sentiment assessments, and other generated insights may contain errors or incomplete interpretations. Business Customers are responsible for reviewing information before relying on it for material business decisions.
2. Types of Saynsight Users
For purposes of these Terms:
“Business Customer” means a company, organization, brand, venue, business, or other entity using Saynsight to create or manage campaigns.
“Business User” means an individual authorized to access Saynsight on behalf of a Business Customer.
“Campaign Owner” means the Business Customer responsible for a particular campaign.
“Respondent” means a person who provides a response through a Saynsight campaign.
“Response Content” means voice recordings, spoken statements, written responses, and other content voluntarily submitted by a Respondent.
“Customer Content” means questions, logos, campaign materials, instructions, images, and other materials submitted by or on behalf of a Business Customer.
“Campaign Results” means transcripts, summaries, themes, analytics, reports, and other outputs generated through the Services from campaign responses.
3. Business Accounts
Business Users may be required to provide an email address to create or access a Saynsight account.
You are responsible for maintaining the security of your account and for activity occurring through your credentials.
You may not:
Allow unauthorized persons to access your account.
Impersonate another person or organization.
Use another person's credentials without authorization.
Attempt to bypass account, plan, usage, or security restrictions.
You must notify us promptly if you believe your account has been compromised.
Respondents generally do not need an account, login, name, email address, or other registration information to submit a response.
4. Campaign Owner Responsibilities
Campaign Owners are responsible for the campaigns they create and distribute.
You agree that you will:
Ask questions and collect information only for lawful purposes.
Provide any notices or disclosures required by applicable law.
Obtain any consent required for your particular campaign.
Avoid intentionally requesting unnecessary sensitive personal information.
Accurately describe any reward, incentive, contest, follow up opportunity, or other offer connected to a campaign.
Use Campaign Results and respondent information only for lawful purposes.
Comply with applicable privacy, consumer protection, marketing, accessibility, and other laws.
Not use Saynsight to deceive, harass, discriminate against, or unlawfully monitor individuals.
Campaign Owners may not intentionally request Social Security numbers, full payment card numbers, account passwords, government identification numbers, or other highly sensitive credentials through ordinary Saynsight response fields unless Sphere Min has expressly approved an appropriate collection process.
5. Child Directed Campaigns
Saynsight does not generally require Respondents to provide their age or date of birth, and Saynsight does not impose a general age gate on ordinary feedback campaigns.
However, special requirements apply when a campaign is directed to children under 13 or when applicable law otherwise requires parental or guardian consent.
A Campaign Owner that intends to create or distribute a campaign directed to children under 13 must notify Sphere Min and use any child directed campaign process, parental notice, parental consent mechanism, or other safeguard required by Sphere Min and applicable law.
Campaign Owners may not intentionally bypass or disable required child privacy protections.
If a campaign involves a child and applicable law requires authorization from a parent or legal guardian, the Response Content may be collected or processed only in accordance with the applicable consent requirements.
Sphere Min may suspend or restrict a campaign if we reasonably believe that it is collecting children's personal information without legally required safeguards.
6. Payments and Subscriptions
Certain Saynsight features require a paid subscription or other payment.
Payments are processed through Stripe or another payment provider identified at checkout.
Sphere Min does not receive or store your full payment card number. We may receive and maintain transaction related information such as:
Stripe customer identifiers.
Subscription plan.
Subscription status.
Payment status.
Invoice information.
Renewal, cancellation, refund, or transaction status.
By purchasing a recurring subscription, you authorize the applicable payment provider to charge the payment method associated with your account at the beginning of each billing period until the subscription is cancelled.
You may cancel a subscription in accordance with the cancellation options made available through the Services.
Unless otherwise stated at the time of purchase or required by applicable law, fees already paid are nonrefundable.
Prices, plan limits, included features, and subscription terms may change. We will provide notice of material changes when required by law or where reasonably practicable.
You are responsible for applicable taxes unless the law requires Sphere Min to collect or remit them.
7. Customer Content
Business Customers retain any ownership rights they have in Customer Content.
By providing Customer Content to Saynsight, you grant Sphere Min a worldwide, nonexclusive, royalty free license to host, reproduce, display, format, process, modify, and otherwise use Customer Content as necessary to provide, maintain, secure, and improve the Services.
You represent that you have all rights and permissions necessary to provide Customer Content to us.
8. Response Content and Respondent Rights
Respondents retain any ownership rights they may have in their Response Content.
Submitting Response Content does not transfer ownership of that Response Content to Sphere Min.
However, by submitting Response Content through Saynsight, the Respondent grants Sphere Min a worldwide, nonexclusive, royalty free, transferable, and sublicensable license to:
Host and store the Response Content.
Reproduce and process the Response Content.
Transcribe the Response Content.
Analyze and classify the Response Content.
Translate, format, adapt, or transform the Response Content.
Generate summaries, themes, insights, embeddings, features, statistics, and other derived information.
Provide applicable Campaign Results to the relevant Campaign Owner.
Operate, maintain, secure, troubleshoot, evaluate, and improve the Services.
Create Deidentified Data as described below.
This license exists for the purposes described in these Terms and our Privacy Policy and is subject to applicable law.
9. Deidentified Data
“Deidentified Data” means information that has been processed so that it cannot reasonably be used to identify, infer information about, or otherwise be linked to an identified or identifiable individual or a device associated with that individual.
Removing a name, email address, or other direct identifier alone does not necessarily make information Deidentified Data.
Sphere Min will take reasonable measures designed to maintain Deidentified Data in deidentified form.
Sphere Min publicly commits that it will not attempt to reidentify Deidentified Data.
Where Sphere Min provides Deidentified Data to another party, Sphere Min will impose contractual restrictions requiring the recipient to maintain the information in deidentified form and not attempt to reidentify individuals.
Once information has been deidentified in accordance with these standards, Sphere Min may use, retain, combine, analyze, reproduce, distribute, disclose, commercialize, license, and sublicense that Deidentified Data for purposes including:
Research and development.
Product development.
Technology development.
Speech and language technology development.
Artificial intelligence and machine learning development, training, testing, evaluation, and improvement.
Analytics and benchmarking.
Dataset development.
Development and evaluation of models and algorithms.
Academic or commercial research.
Licensing to research institutions, technology companies, and other technology partners.
Other lawful business and technology development purposes.
Sphere Min may receive compensation for licenses or other authorized uses of Deidentified Data.
Respondent email addresses and other contact information are not licensed as part of Deidentified Data.
Because properly Deidentified Data is no longer reasonably linkable to an identifiable individual, rights granted under this Section may continue after the underlying campaign, account, or relationship with a Business Customer ends, subject to applicable law.
10. Respondent Notice
Saynsight may display a notice at or before submission substantially similar to the following:
Your deidentified response may be used to improve and develop technology and may be licensed to research and technology partners.
Additional notices may be provided where required by law or where a particular campaign collects additional information.
11. Campaign Results and Audio Access
The level of Campaign Owner access depends on the applicable Saynsight plan and campaign configuration.
Campaign Owners generally may receive transcripts and generated insights.
Access to original voice recordings may be restricted to plans or features that include audio access.
Business Customers receive a limited, nonexclusive right to use Campaign Results for their lawful business purposes, subject to these Terms and applicable plan restrictions.
Sphere Min retains all rights in the underlying Saynsight platform, software, algorithms, analytical methods, taxonomies, models, templates, technologies, and Deidentified Data.
Business Customers may not use Respondent audio to create biometric identifiers, voiceprints, identity profiles, authentication systems, or surveillance systems without Sphere Min's prior written approval and all legally required consent.
12. Optional Contact Information and Rewards
Respondents are not generally required to provide an email address to submit Response Content.
Some campaigns may offer a reward, incentive, prize, product, follow up opportunity, or other benefit.
A Respondent may voluntarily provide an email address for the stated purpose associated with that campaign.
Where a Respondent provides contact information:
Sphere Min may use it to administer or facilitate the stated reward or follow up.
Sphere Min may contact the Respondent regarding that stated purpose.
Sphere Min may provide the contact information to the Campaign Owner where that disclosure was communicated at collection or the Respondent otherwise agrees.
The contact information may not be used for unrelated marketing unless an appropriate notice and consent are provided.
Providing an email address is not required to submit a voice response unless a particular campaign clearly states otherwise.
13. Privacy and Data Processing
Our collection and processing of personal information is described in the Saynsight Privacy Policy.
Depending on the data and purpose involved, Sphere Min may process campaign information on behalf of a Business Customer and may also independently determine certain processing purposes related to billing, account management, security, compliance, service operations, product improvement, and creation and use of Deidentified Data.
Business Customers that require a separate data processing agreement may contact Sphere Min.
14. Acceptable Use
You may not use the Services to:
Violate applicable law.
Infringe intellectual property, privacy, publicity, or other rights.
Collect information through deception or misrepresentation.
Harass, threaten, stalk, abuse, exploit, or discriminate against another person.
Upload malware or attempt to compromise the security of the Services.
Circumvent usage, plan, payment, security, or technical restrictions.
Scrape or extract data through unauthorized automated means.
Reverse engineer or attempt to obtain source code except where applicable law expressly permits it.
Use Respondent information for unlawful profiling, discrimination, surveillance, or identity verification.
Submit content that contains unlawful sexual exploitation or abuse material.
Use Saynsight for fraudulent contests, rewards, or promotions.
Resell access to the Services except under an agreement expressly permitting resale.
Use the Services in a manner that materially interferes with their operation or security.
We may remove content or restrict access where reasonably necessary to enforce these Terms, comply with law, protect users, or protect the Services.
15. Third Party Services
The Services may rely on third party providers for payment processing, cloud infrastructure, communications, speech processing, artificial intelligence processing, analytics, security, and related functions.
Your use of certain third party services may also be subject to the provider's applicable terms and privacy policies.
Sphere Min is not responsible for independent third party products or services that are outside our control.
16. Intellectual Property
Saynsight and all associated software, interfaces, designs, trademarks, branding, technology, models, reports, templates, documentation, and other materials provided by Sphere Min, excluding Customer Content and Response Content, are owned by or licensed to Sphere Min.
Subject to these Terms, Sphere Min grants Business Customers a limited, revocable, nonexclusive, nontransferable right to use the Services during the applicable subscription or authorized access period.
No rights are granted except those expressly stated in these Terms.
17. Feedback About Saynsight
If you voluntarily provide suggestions, ideas, feature requests, or other feedback about Saynsight itself, you grant Sphere Min the right to use that feedback without restriction or compensation to improve, develop, market, or operate the Services.
This Section does not change the rules applicable to Respondent Response Content.
18. Service Availability
We seek to maintain reliable Services but do not guarantee uninterrupted or error free operation.
The Services may be unavailable because of maintenance, technical failures, third party outages, security events, changes to the Services, or circumstances outside our control.
We may modify or discontinue features where reasonably necessary.
19. Suspension and Termination
A Business Customer may stop using Saynsight or cancel its subscription according to the applicable subscription terms.
Sphere Min may suspend or terminate access if we reasonably determine that:
These Terms have been materially violated.
Payment obligations have not been satisfied.
Use of the Services presents a security or legal risk.
A campaign violates applicable law.
A campaign fails to implement required child privacy safeguards.
Continued access could harm Sphere Min, another user, or a third party.
Termination does not affect provisions that by their nature should survive, including provisions concerning intellectual property, Deidentified Data, accrued payment obligations, disclaimers, liability, indemnification, and dispute resolution.
20. Disclaimer of Warranties
To the maximum extent permitted by law, the Services are provided “as is” and “as available.”
Sphere Min disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, and uninterrupted availability.
We do not guarantee:
A particular number of responses.
The accuracy of every transcript or automated insight.
Any particular business result.
That every Respondent is who they claim to be.
That every response is accurate, representative, or complete.
Uninterrupted availability or recovery of every item of data.
Campaign Results are informational tools and should not be treated as professional legal, medical, financial, employment, or other regulated advice.
21. Limitation of Liability
To the fullest extent permitted by applicable law, Sphere Min and its directors, officers, employees, affiliates, contractors, and agents will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, loss of goodwill, or loss of data arising out of or related to the Services.
To the fullest extent permitted by law, Sphere Min's aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of:
The amount paid by the applicable Business Customer to Sphere Min during the six months immediately preceding the event giving rise to the claim.
One hundred United States dollars.
The limitations in this Section do not apply where they are prohibited by applicable law.
22. Indemnification
To the fullest extent permitted by law, Business Customers agree to indemnify, defend, and hold harmless Sphere Min and its affiliates, officers, directors, employees, and agents from claims, losses, liabilities, damages, costs, and reasonable legal fees arising from or relating to:
Customer Content.
The design, distribution, or operation of the Business Customer's campaigns.
Failure to provide legally required notices or obtain required consent.
Rewards, incentives, contests, or promotions offered by the Business Customer.
Unauthorized or unlawful use of Campaign Results or Respondent information.
A violation of these Terms or applicable law.
A child directed campaign operated without required safeguards.
This obligation does not apply to the extent a claim results directly from Sphere Min's violation of law or these Terms.
23. Copyright Complaints
If you believe material available through Saynsight infringes your copyright, you may send a notice to:
privacy@spheremin.com
The notice should include sufficient information to identify the copyrighted work, the allegedly infringing material, your contact information, a statement of good faith belief, and any other information required under applicable copyright law.
24. Electronic Communications
You agree that notices, agreements, disclosures, and other communications may be provided electronically where permitted by law.
Electronic acceptance may have the same legal effect as a physical signature where applicable law provides.
25. Changes to These Terms
We may revise these Terms from time to time to reflect changes in the Services, business practices, or applicable law.
If a change is material, we will provide notice through the Services, by email where appropriate, or through another reasonable method.
The updated Terms will state their effective date.
Continued use of the Services after revised Terms become effective constitutes acceptance to the extent permitted by applicable law.
26. Governing Law and Venue
These Terms are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict of law principles.
Except where applicable law requires otherwise, disputes arising out of or relating to these Terms or the Services shall be brought in the state or federal courts located in Delaware, United States.
Nothing in these Terms limits any nonwaivable rights available under applicable consumer protection or privacy law.
27. Contact
Saynsight is provided by:
Sphere Min Inc.
Privacy inquiries: privacy@spheremin.com
General Saynsight inquiries: hello@saynsight.com