FAQs

Answering your questions

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What is Saynsight?

Saynsight helps brands collect voice feedback across online and on-site experiences, understand the reasons and emotions behind customer decisions, and turn them into clear next steps.

Why collect feedback by voice?

Voice feedback lets people simply speak in their own words. It also captures tone, pauses, emphasis, and emotion that written feedback can miss.

How do people leave voice feedback?

Online, voice feedback can be embedded into an existing flow. On site, people can scan a QR code or open a feedback link. No app is required.

Can I customize the questions?

Yes. Create questions around purchase decisions, product experience, service, returns, or anything else you want to understand. Depending on your plan, each campaign can include 1 to 6 questions.

Can I follow up after someone leaves feedback?

On-site visitors can choose to share their email, so your team can follow up directly.

What insights can Saynsight uncover?

Voice feedback is turned into transcripts and insights so your team can identify recurring themes, emotions, motivations, customer language, and friction points.

FAQs

Answering your questions

Still looking for answers?

Get in touch via our contact form and we'll help you answer them

What is Saynsight?

Saynsight helps brands collect voice feedback across online and on-site experiences, understand the reasons and emotions behind customer decisions, and turn them into clear next steps.

Why collect feedback by voice?

Voice feedback lets people simply speak in their own words. It also captures tone, pauses, emphasis, and emotion that written feedback can miss.

How do people leave voice feedback?

Online, voice feedback can be embedded into an existing flow. On site, people can scan a QR code or open a feedback link. No app is required.

Can I customize the questions?

Yes. Create questions around purchase decisions, product experience, service, returns, or anything else you want to understand. Depending on your plan, each campaign can include 1 to 6 questions.

Can I follow up after someone leaves feedback?

On-site visitors can choose to share their email, so your team can follow up directly.

What insights can Saynsight uncover?

Voice feedback is turned into transcripts and insights so your team can identify recurring themes, emotions, motivations, customer language, and friction points.

FAQs

Answering your questions

Still looking for answers?

Get in touch via our contact form and we'll help you answer them

What is Saynsight?

Saynsight helps brands collect voice feedback across online and on-site experiences, understand the reasons and emotions behind customer decisions, and turn them into clear next steps.

Why collect feedback by voice?

Voice feedback lets people simply speak in their own words. It also captures tone, pauses, emphasis, and emotion that written feedback can miss.

How do people leave voice feedback?

Online, voice feedback can be embedded into an existing flow. On site, people can scan a QR code or open a feedback link. No app is required.

Can I customize the questions?

Yes. Create questions around purchase decisions, product experience, service, returns, or anything else you want to understand. Depending on your plan, each campaign can include 1 to 6 questions.

Can I follow up after someone leaves feedback?

On-site visitors can choose to share their email, so your team can follow up directly.

What insights can Saynsight uncover?

Voice feedback is turned into transcripts and insights so your team can identify recurring themes, emotions, motivations, customer language, and friction points.